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Hized
Pulse
Tenant ·
Brightwork Installations & Service
· period
March 2026
Viewing as
Priya Nandra
Chief Executive
Marcus Hale
Regional Manager — West
Dan Okafor
Team Leader — Falcon
Xena Gomez
Installer — Falcon
1 source stale
— Finance_GL last refreshed 3d ago; revenue may be behind.
1 pipeline failed
— Survey_Feed nightly at 02:14 (source auth token expired).
Governed KPI · First-time completion rate · re-aggregated at every level
company
Brightwork Installations & Service
91.0%
Brightwork Installations & Service · governed KPIs
KPI catalogue
First-time completion rate
amber
91.0%
target ≥92%
contract →
Customer satisfaction
amber
4.24 / 5
target ≥4.3
contract →
SLA appointments met
amber
89.6%
target ≥90%
contract →
Jobs per travel hour
green
2.37
target ≥1.4
contract →
Revenue (period)
amber
£408,822
vs target £415,395
STALE
contract →
Jobs completed
green
1,629
vs target 1,629
contract →
Health score · weighted, not a black box
78
Composite of 6 governed KPIs, weighted by business priority. Each component is shown below and traceable to its contract.
First-time completion rate
×25
Customer satisfaction
×20
SLA appointments met
×15
Jobs per travel hour
×15
Revenue (period)
×15
Jobs completed
×10
regions · sorted by First-time completion rate (worst first)
salary & HR columns restricted
Name
First-time %
6-mo
CSAT
SLA %
Jobs/hr
Revenue
West
83.2%
3.84 / 5
79.6%
1.56
£88,997
East
91.8%
4.25 / 5
89.8%
2.82
£100,828
South
93.5%
4.34 / 5
93.7%
2.89
£109,426
North
94.9%
4.49 / 5
94.7%
2.80
£109,571
Exceptions & actions · connect red KPIs to an owner
First-time completion rate — Falcon (West)
Root-cause the repeat visits on boiler + smart-meter jobs; rebalance the east territory.
Owner: Dan Okafor · due Fri · raised by Marcus Hale · 2 days ago
+ Assign action at this level
Hized Pulse · vertical slice · governed KPIs · hierarchy drill · row-level security · freshness & ETL visibility · Field preview